Return & Refund Policy

At CK Bridals, we want you to shop with confidence. This policy explains returns, exchanges and refunds for our digital and physical products.

1. Digital products

Our digital guides, including Bridal Mastery, are downloadable files. No physical book will be shipped unless the product description specifically states otherwise.

We generally do not offer cancellations or change-of-mind refunds once the download link has been supplied, except where required by applicable law.

Please contact us if you experience:

• A duplicate charge.

• A missing download link.

• A corrupted or incomplete file.

• Delivery of the wrong file.

• A product that materially differs from its description.

We will investigate and provide an appropriate resolution, including restoring access, supplying a corrected file or issuing a refund.

2. Physical-product returns

You may request a return within 7 days of receiving your order.

For change-of-mind returns, products must be:

• Unused, unworn and unwashed.

• In their original condition, with tags and seals intact.

• Returned with their original packaging and included accessories.

• Accompanied by an order number or proof of purchase.

Please contact us before sending anything back. We will provide return instructions and the correct return address.

3. Items excluded from change-of-mind returns

The following items cannot normally be returned because you changed your mind:

• Personalised, customised or made-to-order products.

• Opened or used cosmetics, skincare and personal-care products.

• Unsealed hygiene-sensitive items, including intimate wear and adhesive body products.

• Products clearly marked “Final Sale” before purchase.

These exclusions do not affect your rights if an item is faulty, damaged, incorrect or materially different from its description.

4. Damaged, defective or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, missing or incorrect, contact us promptly with your order number and, where possible, clear photographs of the item and packaging.

We will arrange an appropriate replacement, repair or refund, depending on the issue and your applicable rights. We will cover reasonable return shipping costs where the issue is our responsibility.

An unboxing video is not required to report a problem. The 7-day change-of-mind window does not limit statutory rights concerning faulty or misdescribed products.

5. Return shipping

For approved change-of-mind returns, the customer pays return shipping. Original delivery charges are not refundable for these returns, except where required by law.

Use a tracked delivery service and retain your shipping receipt until your return is resolved.

6. Exchanges

Exchanges depend on product availability and the condition of the returned item. Contact us to request a different eligible product, size or variant.

We will explain any price difference and shipping charges before arranging the exchange.

7. Order cancellations

For physical products, contact us as soon as possible if you wish to cancel. If the order has not been dispatched and custom production has not started, we can normally cancel it.

Once dispatched, eligible products must follow the return process. Cancellation restrictions for customised orders will be disclosed before purchase.

8. Refunds

After receiving and inspecting a physical return, we will inform you whether the refund is approved and explain any rejection.

Approved refunds will be issued to the original payment method. We will confirm when the refund has been initiated; the time it takes to appear depends on your bank or payment provider.

For an approved cash-on-delivery refund, we will agree on a suitable refund method with you.

9. How to request help

Email hello@ckbridals.com with:

• Your name and order number.

• The email address or phone number used at checkout.

• The reason for your return, exchange or refund request.

• Relevant photographs or error screenshots, where available.

Never share your card PIN, OTP or banking password.

10. Your consumer rights

Nothing in this policy excludes or limits your rights under applicable consumer protection laws. Mandatory cancellation, return and refund rights in your country take precedence over this policy.

Contact CK Bridals

Email: hello@ckbridals.com
Phone: +91 86865 53355 / +91 94475 55118
Website: www.ckbridals.com

Please contact us for return approval and the correct return address before shipping a product.